ORDER REPLACEMENT

 Orders Replacement

Thank you for shopping at Tazah Global’s partner store Zet Buy. We strive to provide a seamless shopping experience and want you to be completely satisfied with your purchase. This policy explains our guidelines and procedures for processing refunds and replacement. By making a purchase on our website, you agree to the terms of this Policy.

Eligibility for Replacement:

Product Eligibility :  As a responsible company Tazah Global wants to ensure that the product is received by the customer in its original condition and is not incorrect, broken or faulty. If you receive a product that is incorrect, faulty, broken or damaged you are eligible for a free replacement 

To be eligible for a replacement, your item must meet the following criteria:

  • The item must be in the same condition as when you received it.
  • It should be unworn or unused.
  • All original tags must be intact.
  • The item must be in its original packaging.
  • You'll need to provide the receipt or proof of purchase.

Time frame: 

You must request a replacement within 3 days from the date of delivery. After this period, we are unable to process any replacement requests

Replacement Process

Initiating a replacement  :

To initiate a replacement, please share a video of the incorrect, faulty or damaged product to our customer support WhatsApp number +971551323826 within the eligible time frame. In a lot of cases the issue is with the usage of the product and our team can guide you on how the issue you are facing can be fixed. If we determine that the product is indeed faulty

OPTION A

We will ask you to ship the incorrect, faulty damaged or broken product in its original packing (Original Product Box and All Accessories) to our warehouse at the below address:-

Tazah Global LLC, Warehouse # 13, Plot # 4488, Al Sajaa Industrial, Sharjah, UAE

And within 2 working days of receipt of the incorrect, faulty damaged or broken product we will ship the replacement for you free of charge.

OPTION B

We will schedule a replacement for you within 14 working days. Please pack the product (Original Product Box and All Accessories) for the courier to pick it up and provide you the replacement.

Please note that we do not offer a replacement for “change of mind”. 

Refund:

We do not have a refund policy.

Exceptions/Non-Returnable Items:

Certain items cannot be returned, including:

  • Perishable goods (e.g., food, flowers, plants)
  • Customized or personalized products
  • Personal care items (e.g., beauty products)
  • Hazardous materials, flammable liquids, or gases

Please feel free to contact us on WhatsApp number +971551323826 if you have any questions or concerns about a specific item.

Contact Us

If you have any questions or concerns regarding our Replacement Policy, please contact us at:

 Whatsapp: +971551323826

Mailing Address: Warehouse # 13,Plot # 4488,Al Sajaa Industrial,Sharjah

Please retain your order information and any relevant documentation as it may be required to process your replacement request.

Last Updated: 16-September-2023

 

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